Help Desk System

Our Helpdesk management refers to a series of processes that are undertaken when queries are captured and escalated, as well as action in case a dispute arises. Helpdesk Management System streamlines customer support and internal IT service requests by managing tickets, tracking issues, and improving service efficiency. Here are key features that can be
The Helpdesk Management System streamlines customer support and IT service requests by generating tickets, tracking the issues, and improving service efficiency.

Features

  • Features Open or Close

    • Admin can create Complaint/Issue categories, status, and priority

    • Admin/ Manager can assign the task to any respective department/employee

    • Can change the assignee and update the issue progress status

    • Can easily close/update Complaints/Issues and have full control over them

    • Employees can add comments to discuss the case

  • Reports Open or Close

    • Complaint Status Details Report

    • Complaint Status Summary Report

  • Demo Link

More Services..

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